Fruition’s local review management platform tracks reviews across the most important local sites — in particular, Google Maps. We’re able to quickly determine which locations are underperforming or exceeding expectations. We’ve found that there is a high correlation between Google local reviews and your NPS (Net Promoter Score). One strategy we recommend to retail health care operations to maintain a high focus on the quality and quantity of Google local reviews and all other same store metrics will improve.
We track thousands of retail health care locations for our clients. This feature within Fruition’s tools can replace or augment other solutions such as Yext.