SaaS Help Desk / Customer Support Fruition is hiring a Software as a Service (“SaaS”) help desk agent. Your job is to assist the SaaS product manager with attaining the highest customer satisfaction through front line interaction with potential customers, existing customers, and former customers. Our goal is to create the best marketing and security software available anywhere that is fully customer funded and affordable for SMBs and scalable for enterprises. SaaS Help Desk Skills Strong technical knowledge of SEO, PPC, Facebook, Twitter, Instagram Experience with SEO tools Solid understanding of SEO Desire to grow a product and drive customer satisfaction Retail experience either in person or online i.e. a solid understanding of what people want and how to give it to them. Insanely reliable, driven, and a self starter Someone that likes to take control of a project and run with it Position Duties Manage all customer interactions. Grow customer base. Work with SaaS manager on improving the product. Working with developers to explain customer issues. Report on key metrics. SaaS Help Desk Position Details This position starts out as a 1099 contractor for a 3 month period. After a successful completion of a 3 month intro period you will be offered a w2 position. Once a W2 employee you’ll have access to all of Fruition’s benefits. SaaS Help Desk Name* First Last Email* Address* Street Address Address Line 2 City AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code PhoneTell us about your SEO experienceWhat is your availability?What does your ideal job look like?What experience with online tools have impressed you?Background check agreement* Yes No Do you agree to submit to a background check if Fruition decides to interview you? Desired hourly or annual rateResume Drop files here or Accepted file types: pdf, doc, docx, jpg, .